Your Team

December 2000

Northern Expansion - into Yorkshire and Carolina

Just this week, two new franchisees, one located in Nth Yorks, England, and the other located in Charlotte, North Carolina USA, opened their doors for business.

In Nth Yorks, Iain McLeod is the new franchise owner, and will also be managing the North East region of England, as a Master Franchise.

In Charlotte, William Pickett joins the group, and along with Iain adds considerably to the pool of talent within our franchise network.

November 2000

Computer Troubleshooters Conferences in New Zealand and Australia

1. NEW ZEALAND
Paul Andersen, Master Franchisor, hosted the inaugural New Zealand franchisee conference, in Tauranga, on Nov 17th and 18th.

In attendance were:- Dennis & Judy Jones, Gavin Grieve, Graeme Thomas, Norman Smith, Liam Mongomery, Sarah Wilkin, Colin Scarf, Mark Bell, Wilson McOrist, Paul Andersen

with guest speakers from Micronet Networking and Business Network International.

The conference concentrated on sessions for the promotion of the business to obtain more clients, and technical workshops.

These sessions and workshops included:-

· Cloning a HDD
· Managing your franchise effectively
· Efficient administration as a franchise owner
· Wireless Networking
· Linux demonstration
· A new marketing concept
· The best promotional flyer to use
· Building a PC
· The 25 proven methods to obtain customers

A conference dinner and social evening rounded out a delightful conference.

2. AUSTRALIAN MASTERS CONFERENCE

Brendan Shanley, the new Master Franchise for Western Australia joined Steve Paino (NSW), Tony Rocca (South Australia), Louis Evans (Queensland), Quentin Ogle (Victoria) and Wilson and Suzanne McOrist in Canberra on Nov 25th & 26th.

Key Topics covered were:

A) Developing alliances with other companies.
B) Expanding the franchise team
C) Plans to increase the franchise price by 10% at the end of December, 2000
D) Base qualifications for new franchisees - both technical and people skills
E) Time management and organization as a Master Franchise

Steve arranged for two presentations, by Go Connect, a national Internet company looking for an organization like ours to develop an alliance with, and Backup Solutions, a small company looking to take advantage of our national network, by also developing an alliance with Computer Troubleshooters.

November 2000

Computer Troubleshooters Services in New Territories

New franchisees: October - November 2000

1. Houston, Texas, USA
2. Stroud, Ontario, Canada
3. Canberra, ACT, Australia
4. Argyle St, Kowloon, Hong Kong
5. Gosford, NSW, Australia
6. Taikoktsui, Kowloon, Hong Kong
7. Cary, North Carolina, USA
8. Tuen Mun, Hong Kong
9. Lower Hutt, New Zealand
10. Brookvale, Sydney, NSW, Australia
11. Whangarei, New Zealand

Franchisee Induction training is planned for these additional locations in the next 30 days.

1. San Diego, California, USA
2. Perth, Western Australia
3. Charlotte, North Carolina, USA
4. Filey, North Yorkshire, England
5. Caromandel Valley, South Australia

October 2000

Global Expansion continues.
In early October, George Wong assumed duties as the Master Franchise for Hong Kong, This brings the number of countries being serviced by Computer Troubleshooters up eight - USA, England, Scotland, New Zealand, Canada, Australia, Singapore and now Hong Kong.

September 14, 2000

INDEX OF LATEST NEWSLETTERS.

"The Paper Tray", the internal newsletter for the Computer Troubleshooters franchise network, has just been released.

Key topics covered in recent publications are:
ISSUE 30 - special tips for new franchisees;
ISSUE 29 - trademark logo;
ISSUE 28 - technical support by email, new advertising leaflet, an update on the CTS unique Customer Work Cycle Program;
ISSUE 27 - quoting, pricing and advertising tips;
ISSUE 26 - new marketing leaflet;
ISSUE 25 - new franchise owners;
ISSUE 24 - template of the latest newsletter for distribution to customers;
ISSUE 23 - new standard invoice layout for franchise owners;
ISSUE 22 - group email address, training in printer repair, new members;
ISSUE 21 - NT training course;
ISSUE 20 - new marketing tool;
ISSUE 19 - press release, marketing tips, quoting tips.

August 14, 2000

GLOBAL NETWORK OF EXPERTS GIVES COMPUTER TROUBLESHOOTERS A UNIQUE ADVTANTAGE. To many people in the computer service industry (or those considering joining it) a most worrying aspect is "how can I get help if one of my clients has a problem/situation I have not seen before?"

Computer people know only too well that no one individual or even one company know all the answers because the field of servicing small business and home offices is too diverse and far reaching.

HOWEVER, Computer Troubleshooters seem to have the solution.
(A) They have a large team of franchisees (over 50) who are all computer experts in their own field.
(B) Everyone in the Computer Troubleshooters team has open and direct access to everyone else in the team.
(C) The range of expertise is vast varying from printer repair experts, hardware troubleshooters, Microsoft software troubleshooters, NT experts, even through to Mac people.
(D) (and this is really good) These people are spread around the globe, from the USA to Canada to New Zealand to Australia to Singapore to England to Scotland. This means that if any Computer Troubleshooters franchisee has a query, they can email around the group, and while he/she sleeps, other troubleshooters around the world are awake, and replying to the question. The next morning, in the Inbox, are a number of possible solutions, suggested courses of action, or in many cases "Oh, I have seen that before and here is the solution………."